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Support

Keep moving forward with world-class technical support that goes above and beyond to resolve issues fast.

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Benefits

213 213 %

213% five-year service ROI

0 %

44% cases resolved in one day or less

0 %

75% reduced risk of downtime

Assess your risk levels

Assess your
risk levels

Benchmark the key metrics of your network environment against our extensive analytics data. We'll generate a risk factor assessment based on your:


5

Assessment Benchmarks
We’ll help you understand the operating systems running across devices, software mix per product family and alignment to Cisco’s recommended software.
We’ll analyze the devices that are covered under support contracts and measure the risk of unplanned incidents.
We will alert you of customer hardware and software that is nearing last day of support.
We will help identify devices per product family affected by critical suspected security vulnerabilities.
We will evaluate the technical level of expertise demonstrated by customers during service request engagements, and identify opportunities for training.



Request assessment *Restrictions apply

5 Assessment Benchmarks

Software

We’ll help you understand the operating systems running across devices, software mix per product family and alignment to Cisco’s recommended software.

Coverage

We’ll analyze the devices that are covered under support contracts and measure the risk of unplanned incidents.

LDOS

We will alert you of customer hardware and software that is nearing last day of support.

Security

We will help identify devices per product family affected by critical suspected security vulnerabilities.

Education

We will evaluate the technical level of expertise demonstrated by customers during service request engagements, and identify opportunities for training.


Request assessment *Restrictions apply

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