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The Cisco Takeback and Reuse Program

Simple. Secure. Sustainable.

Ready to get started?

Schedule a pickup

If you have Cisco equipment that you’d like to recycle, contact us for a pickup.

Instructions for completing the webform

1. Use the product recycle pick-up form to request your end-of-life equipment pickup.??

2. Mark “Yes” if a “Certificate of Recycling” is required.

3. Input contact and pickup details.? ?

4.?When completing your request form, you must be registered on Cisco.com and use the same email address you used when registering at Cisco.com--otherwise, a case will not be generated.??

5. It is important to include the number of pallets/e-bins and estimated total weight, so Cisco can determine the truck size and labor for pickup.??

6. If you have any special instructions regarding pickup, materials, who to contact, etc., fill out the “Special Instructions” section.??

7.?If you know the quantity and part information for your Cisco products, add new lines and input the requested information. If not, fill in the information you have, and we will do the rest.

8. Don’t forget to hit “Submit Pickup Request.”

Download the app

Want to schedule a pickup quickly from your phone? Download our app (available on iPhones in select countries).

Request pre-approval to return non-Cisco equipment

  1. The Account Manager (AM) who made the sale needs to approve Cisco recycling for non-Cisco products. The AM must send a short email to the customer granting approval.
  2. The AM or the customer must contact the Cisco In-Theater Recycling Program Manager, providing:
    1. A copy of AM approval for the recycling of the non-Cisco products.
    2. The sales order number under which the new Cisco products were purchased that displaced the non-Cisco products from the customer's network.
    3. The country from which the items need to be picked up.
    4. Customers should send their request to recycling@external.cisco.com.
  3. If the return is approved by Cisco, you will receive an e-mail confirmation.
  4. The customer must then initiate a pick-up request from the Cisco Takeback and Reuse website and enter the following information into the "Special Instructions" field:
    1. The order number under which the new Cisco products were purchased to replace the non-Cisco products from the customer's network.
    2. Copy and paste the approval from the AM.
    3. Copy and paste the Cisco e-mail confirmation you received, approving the return.
    4. The pick-up request form is accessed by clicking the "Schedule a pick-up" link on the Takeback and Reuse webpage.
  5. Once the request is submitted, the document will be reviewed, and if it is complete, will be forwarded to Cisco's contracted recycler.
  6. The "customer contact" listed on the pick-up request will be contacted via email or phone by Cisco's contracted recycler. Customers will not be contacted by Cisco. Cisco's approved recycler is responsible for the location from which the load will be picked up.  

Frequently Asked Questions

Find out answers to common questions about Cisco's Takeback and Reuse Program.

Environmentally sound. Zero cost.

The Cisco Takeback and Reuse Program lets Cisco equipment owners return hardware that has reached end-of-use, at no cost. This includes equipment branded by companies acquired by Cisco.

Simple

Easy, convenient, free. To return your Cisco equipment: complete our streamlined webform, use our app (available on iPhones in select regions), or call 1-844-973-8876 to schedule an equipment pickup by Cisco.

Secure

Returned equipment is stored in a secure location and data is cleared from returned hard drives to protect data security.

Sustainable

We reuse and recycle 99.6% of what is returned to us, which helps our customers meet their sustainability goals and ensures responsible disposition of equipment.

Cisco Takeback and Reuse Program

All equipment returned to Cisco is decommissioned in an environmentally safe manner.

Our processes comply with all applicable regulations.

All Cisco products are accepted, and non-branded products are accepted with pre-approval.

We clear data from all returned hard drives.

On request, a Certificate of Recycling will be sent 90 days after initial pickup.

The Cisco Takeback and Reuse Program. Our commitment to the circular economy.

Cisco CEO Chuck Robbins signed the Capital Equipment Pledge, committing to provide 100% product return, pickup, and transport-- worldwide, at no cost.

Cisco Refresh

Cisco Refresh is a cost-effective, sustainable way to leverage Cisco products. Products are fully remanufactured and certified. Critical upgrades are completed and all equipment is under standard warranty. 

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